FAQ
Questions, answered.
Everything you might want to know before your first visit. Still curious? Just reach out.
Below are the questions we hear most often — grouped by topic, from getting started as a new patient to insurance, telehealth, and privacy. If you don't see your question here, we're always happy to answer it directly.
New patients
Are you accepting new patients?+
Yes — we welcome new patients of all ages, in person in Port St. Lucie and via telehealth across Florida.
Do I need a referral?+
No referral is needed to book as a new or returning patient.
How do I prepare for my first visit?+
Bring a photo ID, insurance card, a list of current medications, and any recent labs or imaging. Arrive 10 minutes early to complete intake forms.
Insurance & billing
What insurance do you accept?+
We accept most major commercial plans, Medicare, and Florida Medicaid. Contact the office for the current list.
Do you offer self-pay pricing?+
Yes. Transparent self-pay rates are available, and we provide a Good Faith Estimate on request under the No Surprises Act.
Visits & telehealth
How long are appointments?+
Most visits are 30–45 minutes — enough time to actually talk through your health.
Do you offer telehealth?+
Yes — secure virtual visits are available for follow-ups and many acute concerns anywhere in Florida.
How quickly will I hear back about labs?+
We follow up on results within one business day — we don't make patients wait.
Privacy & safety
Is the practice HIPAA-compliant?+
Yes. Patient health information is stored and transmitted via HIPAA-compliant systems. This website itself does not store or process protected health information.
What should I do in an emergency?+
For any medical emergency, call 911 or go to your nearest emergency room. This website and its forms are not for emergency communication.
Still have questions?
We're happy to talk it through — no question is too small before your first visit.
Ready when you are
Care that listens. Care that lasts.
Schedule a visit in Port St. Lucie or via telehealth across Florida. We're accepting new patients.